Returns & Replacement Policy

Pure Vedic Gems offers a very transparent and simple 15 Days Return & Replacements policy.

Conditions to be eligible for the Returns & Replacement Policy:

  • Item(s) must be in their original, unused condition.
  • Replacement for items are subject to inspection and checking by the Pure Vedic Gems team.
  • Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy
  • Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.

Return Policy on Loose Gemstones:

For loose gemstones, with invoice value, upto Rs 50,000: You can return the gemstone with 100% MONEY BACK within the 15 Day period by meeting the conditions above

For loose gemstones, with invoice value, above Rs 50,000: You can get replacement or 100% STORE CREDIT within 15 Day period by meeting the conditions above

Return Policy on Gemstone Jewellery and Loose Gemstones Customized Into Jewellery

Any custom jewellery created for you (rings, pendants, bracelets, etc.) cannot be returned for Money. You can however, request for a store credit, worth 75% of your invoice value, for use against future purchases on our website.

Important Notes:

  • Shipping Charges  and payment gateway commission charges are not refundable.
  • Return Shipment is at customer's cost.
  • Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment.
  • Returns will take 7-8 business days to process. Please note that the credit card company / banks may take another week to reflect that in your account.

Frequently Asked Questions: Returns & Replacement Policy

1. When does the 15-Day Return Period Start?

The 15-Day period starts from the day that you receive your product, as shown by our courier records.

2. I bought 2 loose gemstones, I like one of them - can I return the other?

Yes, under our no-questions asked return policy on gemstones with 100% money back, you can indeed return the other gemstone within the 15 day period

3. I have lost the lab certificate and original packaging of the product. Can I still return the loose gemstone?

We usually require full original product certificate, invoices, documentations, lab certificates, packaging, documentation, discount coupons, etc. that may have accompanied the loose gemstone. In the absence, of any of these items, you are not eligible for the 100% Money Back Guarantee. However, you may still be eligible for a full or Partial Replacement / Store Credit. Please contact our customer support team, with your exact scenario, so that we may assist you.

4. Can I return a gemstone that I purchased and got studded in a ring?

Our Returns policy clearly states that any custom jewellery cannot be returned. However, you are eligible for a store credit worth 75% of your invoice value, for use against future purchases on PureVedicGems.com/in

5. I am returning a loose gemstone. How should I send it?

In case you are returning or replacing a gemstone, please take the following steps:

  • Contact Customer Support and get a Return Authorization
  • Ensure that you keep all original objects that accompanied the gemstone like Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.
  • Pack the items carefully and send only through a reputed courier with insurance for the package. Take the courier tracking information and share with us.

IMPORTANT: Do not write the name Pure Vedic Gems or any gemstones, jewellery related words on the package, as it may attract undue attention and theft of the package

6. This policy is subject to change without any prior information at the sole discretion of Pure Vedic Gems

Testimonials

Although i found products a bit costly at first but they are totally worth it specially in background of fake rudrakshs being sold elsewhere. I got a lot of help in deciding rudraksh,good customer support,had all my queries answered.received wonderful product in beautiful design.

shelja (chandigarh)

I have purchased a yellow sapphire for astrological purpose. The Gemstone was pure and I was really helped by Mr.Vikas in selection of gem and also guided the process how to wear it(mantra etc). It really shown benefit to me after wearing. Mr Vikas and his staff was really helpful. I would surely recommend him.

Rajesh (DWARKA)

I really want to congratulate Pure Vedic Gems for doing such commendable job of providing pure and genuine gemstones at really reasonable prices and really good Astrological reading to people. In today’s time when most of the people are selling just any quality of gemstones (using fake certification) and make money, pure vedic gems clearly refuse to sell poor quality and treated gemstones, which are not astrologically effective (thats why they provide third party, Govt. Lab certification only) . They say that they want to sell 100% effective gemstones only.They really explain the qualities of gemstones to customers in detail, and according to me have the best knowledge about astro-rashi gemstones and their uses, among the many gemstones sellers who have come in my contact in the last so many years. They really have a flawless and trusted goodwill of selling only genuine gemstones and jewellery and are very well maintaining it. I purchased a very good quality Emerald for myself and a Ruby for my wife from them after doing a lot of R&D online and visiting many shops. They also have done a great job on their website by giving a lot of genuine information on gemstones and their qualities, in-fact it was their website only that initially attracted me and i am glad i visited them and have become a fan of them now. We have really felt the effects of this Emerald and Ruby that we bought from them in our lives.

Vishal (Bengaluru, Karnataka)

My experience at Pure Vedic Gems has been one of the best as compared to any other showrooms. Excellent Quality, price and wonderful designs. Highly recommended to anyone looking for Genuine and reliable gems and jewellery showroom.

Kusum (New Delhi)

I was looking for a yellow sapphire for myself. I went to many places but felt most satisfied with the knowledge, prices and quality of gemstones at Pure Vedic Gems. They have a good collection of quality gemstones and I found their prices quite reasonable also. The best thing is that all their gemstones are certified by the Govt. Lab (IGI) and I have heard that most of the gemstones sellers are giving private lab certificates (Which are manipulated and cannot be trusted). They also made it into a very nice gold ring according to my taste within 3 days. And also gave me the wearing procedure with the mantra and puja to be followed for wearing that pukhraj. I highly recommend them to everyone who are looking for genuine gemstones at genuine prices.

Daljeet (Calcutta, West Bengal)

I like pure vedic gemstones so much, bcoz they sell 100% pure natural untreated and unheated gemstone, in market today so many companies sell fake gemstones in the name of natural gemstones, but pure vedic gems are genuine and trust worthy company, I bought so many gemstones from pure vedic, through online I read about pure vedic on the website, I like pure vedic gems very much.

Ajaz Ahmad Kapra (Kashmir)

Buy the Yellow Sapphire last 2 Months now use that is very effective.

Veer Bhan (SBM CIVIL LINE DELHI)

Referring my clients to Purevedicgems over the last five years has been joyful, successful and easy.

Jayant Ahlawat

Over the past decade, I have referred many clients and students to Mr Vikash for Jyotish quality gemstones. I have great confidence in his ability and integrity in providing good service and guaranteed customer satisfaction with his work.

Harsh Behl

Great Knowledge about Astrology and the remedies by gems, mantras and pujas at Pure Vedic Gems. I got a very satisfactory reading of my horoscope done. Pandit ji at Pure Vedic Gems explained to me in detail about the weaknesses and strengths in my horoscope which i too could relate with my actual life.
I got a yellow sapphire and a pearl made from Pure Vedic Gems. I found the prices of these gems highly satisfactory. Thank you Mr. Mehra.

Namrata Sharma
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purevedicgems@gmail.com