Returns & Replacement Policy
Pure Vedic Gems offers a very transparent and simple 15 Days Return & Replacements policy.
Conditions to be eligible for the Returns & Replacement Policy:
- Item(s) must be in their original, unused condition.
- Replacement for items are subject to inspection and checking by the Pure Vedic Gems team.
- Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy
- Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.
Return Policy on Loose Gemstones:
For loose gemstones, with invoice value, upto Rs 1,00,000: You can return the gemstone with 100% MONEY BACK within the 15 Day period by meeting the conditions above
For loose gemstones, with invoice value, above Rs 1,00,000: You can get replacement or 100% STORE CREDIT within 15 Day period by meeting the conditions above
Return Policy on Gemstone Jewellery and Loose Gemstones Customized Into Jewellery
Any custom jewellery created for you (rings, pendants, bracelets, etc.) cannot be returned. You can however (if the gemstone does not Suit you) return the gemstone jewellery items against for store credit, worth 70% of your invoice value (deducting the to and fro shipping charges), for use against future purchases from our website/store. Till six month of items sold only.